Melbourne’s metropolitan train network or “Melbourne Metro”  operates 149 six-carriage trains across 830 kilometres of track.  The extensive train fleet covers more than 30 million kilometres each year servicing more than 200 million customers.

The Metro train network has 15 lines, 211 train stations and employs  3,500 rail professionals including train drivers, mechanical and electrical engineers, network operations specialists and customer service representatives.

With around 380,000 customers using the train service each day, Metro is a crucial part of Victoria’s 21st century social and economic fabric.

For customer service call Metro on 1800 MY METRO (1800 69 63876).

Metlink controls the public transport system in Melbourne.  Using the extensive public  transport network in Melbourne is made easy thanks to the Metlink website and handy  journey planner, the friendly customer call centre,easy to read  timetables and user-friendly pocket guides.

Metlink is a combined network of  Melbourne’s train, tram and bus operators and provides customers with a ‘one-stop-shop’ for information about services, fares and ticketing. Metlink’s services are provided on behalf of:
•Regional transport operators: bus operators and V/Line Passenger.

•The metropolitan public transport operators: Metro, Yarra Trams and bus operators
•The Victorian State Government under the Department of Transport and within the Public Transport Division

Metlink  is also responsible for acceptingand dealing with customer feedback,the  tracking lost of property,  providing advice on new ticketing initiatives, instigating research, collecting data, collecting revenue, and managing the future direction of public transport in Melbourne.